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FAQ

What are your delivery lead times?


We work to the deadlines you provide us. Plain (unprinted) face masks are delivered within 1-3 days. We offer express delivery on some of our products. If we cannot meet your deadline we will tell you straight away. As a general rule delivery times for up to 5,000 personalised/promotional face masks is approximately 1-2 weeks depending on the order quantity. For large volume orders or wholesale reusable face masks over 5,000 units please allow up to 4 weeks for delivery. We will always use the most efficient logistics companies to ensure that we get your order to you on time.




What are the UK and International shipping / postal charges?


Postage and packaging within the United Kingdom is free (2-3 day service) providing that your total order value is over £100. For orders values of: £5 and under the flat rate delivery charge is £3.95. between £5 and £10 the flat rate delivery charge is £5.95. between £10 and £99 the flat rate delivery charge is £6.95. Next day delivery is available upon request - please contact us for rates. We also offer international shipping. Rates for international orders are calculated at checkout.




Can you personalise the face masks?


Yes, we can personalise the face masks. Personalisation of products is usually carried out at source. We can print your company logo, design or image in one position or all over the face mask. We offer full colour printing with water based non-toxic inks.




I only want a few masks customised with my logo. Can you still supply?


We can offer as low as 10 custom printed face masks on some of our items. Minimum quantities that apply for customised branded face masks are indicated next to the item. From small businesses to large we can help you keep your brand in the spotlight.




How do I place an order?


You can place your order online or for bulk orders and promotional masks you may contact us via our online enquiry form and we will go through your specific requirements and supply you with a competitive price and delivery date.




Can I get samples?


Yes. Please contact us via our online enquiry form about your requirements and we can send you samples of the relevant items, or if you’re after a bespoke product we can make samples for you. Samples are usually charged for and refunded upon placement of the main order.




What format do you need the artwork in?


We accept artwork in Adobe Illustrator, PDF, EPS or high resolution jpeg files.




Is it cheaper to print one colour onto the face masks?


Our print charges are for logos up to from 1 colour to full colour. We offer silk screen and digital printing. Generally the fewer the print colours the cheaper it is to print.




I don't have any design expertise. Can you produce a design for me?


Yes, of course. Whilst it is usually quicker if you supply the artwork to us, you can use one of our designers to produce a bespoke design from logos supplied or a complete creative concept. Our charges are £55 per design produced. The usual turn around time is 48 hours from receipt of logos/artwork brief.




Are the face masks environmentally friendly?


We offer different materials on our branded face coverings. The most common material is eco cotton. All of our face masks are of washable and reusable. Printing is done with water based non toxic inks.




Do you use a secure online ordering process?


Yes. Our online transactions are processed via PAYPAL or NOCHEX which are safe and secure payment process services allowing you to pay via credit/debit card or bank account without revealing your card number to us.




I have an idea for a product, can you source it?


Of course! We will work with you to find the most effective solution and source bespoke samples for you from our manufacturers in the UK, Europe and the Far East. Small runs can sometimes be possible. Brand identity is important whether you are a small enterprise or a large corporation. We can produce customised face masks designed especially for your team. Bespoke face masks featuring your corporate logo are a great way to help you to keep your brand in the spotlight. So if you’re looking for a bespoke personalised face mask that is a little unique whether it be classic design, fun or even a little tongue in cheek or you are simply looking for an alternative source for your products, please contact us.




What is your returns policy?


If you are unhappy with your purchase, for whatever reason, you should contact us to arrange a return within 7 days of receipt. For health and hygiene reasons, the mask must be UNUSED and in it's original packaging/condition. On receipt of the item we will issue a refund, this will exclude any postage, packaging and insurance costs that were incurred during the original order. Please note we are unable to accept returns or issue refunds on personalised or promotional face masks. See our terms & conditions for full details. We always advise that you contact us prior to returning an item so that we can be aware it is being returned and easily match the return with your order. This will ensure that your refund is dealt with promptly.




How do I know which size face mask I need?


General guidelines state that for the face mask to be effective it must be a snug fit covering the nose and mouth. We have put together a quick and easy guide below for our best selling fabric face mask with integrated filter layer, which comes in 3 different sizes and have been adapted to children, teenagers, male and female adults.





Contact us:
Wellingborough United kingdom
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